View all frequently asked questions
DFA is a standalone monitoring device installed in the circuit substations of medium and high voltage distribution overhead lines and cables. It is designed to provide direct, real-time line condition information to aid field maintenance, refurbishment and replacement decision-making, safety and bushfire risk assessment, in the event of developing issues with the circuit components and what the nature of that issue is. Warnings are passed to the asset owner accordingly, whilst the captured information may be reviewed in greater depth by the system operator to assist with managing the event as efficiently as possible. A characteristic of this technology is that it can determine the occurrence of developing issues prior to these being known to the asset owner by conventional means.
The DFA Technology System consists of two main components, DFA Devices and DFA Master Station, both necessary to the basic use of the DFA Technology System. The following high-level schematic illustrates the relationship between these components. Customer is responsible for all items shown in the diagram other than the DFA Master Station and DFA Devices. Each DFA device carries out full assessment of detected disturbances and provides buffered storage of the incoming data. The DFA Devices are connected via the internet to the Master Station. The Master Station is currently a cloud-based device which provides the secure conduit and main data repository between the DFA and the customer.
High-Level Schematic of the DFA Technology System
DFA has been about for about 20 years and has established many thousands of circuit years of both normal and abnormal operational condition experience over this period.
DFA technology was commissioned by the USA power industry to specifically address the real issues of fire risk reduction and a desired improvement in MV line management. The technology was never simply a research project with no end use identified at the outset. DFA was developed by the electrical engineering department of Texas A&M University (‘TAMU’) in Texas USA. Research and field demonstration have been done over the years by TAMU and EPRI (Electrical Power and Research Institute, USA), in close cooperation with multiple utility companies. Some seven patents apply to the technology.
DFA has been field demonstrated for over a thousand circuit-years. There are currently several hundred units deployed into the USA market with 66 specifically dedicated to the Texas Wildfire Mitigation Project. In addition Lord Consulting have units deployed across a number of utilities within Australia and New Zealand. Deployment projects are also undergoing planning for Australia, New Zealand and the UK. Approximately 20 distribution utilities in the USA have DFA systems in active operational duty.
This is a very important question. The DFA was conceived in its fundamental system architecture to be a field device that could always be updated as refinements were to hand based on new learning’s and field experience. DFA technology embodies over 20 years of field-proven performance based upon field-sourced events correlated with actual issues. No part of the development occurred by simple ‘theoretical’ assumptions on how real-world circuit events might look electrically. Thus, the DFA was developed with the fullest of customer cooperation and this model, as the technology is now being deployed internationally on an exponential numerical basis, will be enhanced and refined for its lifetime by regular algorithm and data assessment technology as this comes to hand from the exponential accumulation of field-verified real-world events.
In other words, DFA technology is mature but by design, will continue to evolve in sophistication via its totally unique concept of the planned and systematic integration of international deployment experiences. This concept is causing huge excitement internationally as it is an unprecedented embodiment of Industry co-cooperation on this key asset management requirement.
No other manufacturer is offering a technology which delivers the same breadth of capability and outcomes as DFA and it remains a unique concept in the market.
Yes…A full suite of detailed papers and case studies on the DFA technology in operation are available at www.lordconsulting.com/DFA-HIZ
No technology is a panacea for all line issues, but DFA technology provides a paradigm shift in performance management for MV and HV systems. It can detect a variety of circuit failures, cable failures pre-failures, and other events. It has documented electrical signatures related to all the events outlined in TABLE 1. It features automated, mature algorithms for characterising some types of failures. Other algorithms continue to be developed and deployed. A positive improvement in cumulative line reliability statistics (‘SAIDI’ and ‘SAIFI’) and reduction in bushfire risk is likely from the technology.
Yes, things like recording operation and associated high resolution waveforms of reclosers that are not SCADA connected, motor starts, normal operation of switches and capacitor banks, power quality data (V, I, real / reactive power, power factor). The DFA essentially reports what is happening on the circuit, whether this is a developing fault which has not yet tripped a recloser, circuit breaker or other protection systems, or whether this is a full blown fault which has tripped the circuit. The DFA is most effective when it has been an integral part of both the engineering and operational fault management process.
Yes, there are many levels of contribution offered by the DFA:
Refer to the capability profile.
Refer to attached ‘Addressing Industry Concerns’ information sheet.
The DFA technology is unique and unlike any other technology in current use so should not be viewed as similar to any other technology. DFA connects to conventional CTs and VTs, as do traditional monitoring devices, but it senses these inputs much more sensitively and then applies proprietary analysis to the sampled data to detect subtle events that may indicate developing problems that are not even recorded by conventional technologies. Also for this reason, data recorded by other technologies is not adequate for specialized DFA analysis. Because DFA records even subtle anomalies, it necessarily records much more data than conventional technologies. The large data volume can be managed because DFA relies on automated algorithms, rather than human effort, to report system events and health. DFA also offers selective and customer-specified reporting of events noted, be they determined by the DFA to be ‘normal’ or ‘abnormal’ events.
It should be noted that the DFA system is also capable of providing numerous conventional functions, such as logging of conventional power system quantities and other functions. Whilst certain functions may be covered by myriad discrete technologies, the DFA system advantageously provides these multiple functions in a single, unified platform and database. The integration of so many unique processing and data assembly capabilities in the DFA system make its contribution unrivaled.
No. It is not conceived as SCADA per se and was purposefully intended to run outside SCADA but as an adjunct to it. It operates as an independent web-accessed intelligent MV line monitoring system with alarms being activated by assessed line condition abnormalities and passed to the network and operation team via email, SMS, or web. DFA reports operations of station breakers, as does SCADA, but DFA also reports operations of remote reclosers and capacitors, including those without communications, by using sophisticated digital techniques to detect these operations from waveforms it measures from conventional CTs and VTs. The customer may of course choose to import DFA-acquired data into SCADA for statistical record if one wishes.
The DFA is not conceived as a standalone power quality analyser but embraces that function as a subset of its fuller capabilities. Power quality analysers primarily focus their interest upon voltage irregularities, often have set points for triggering recording or alarms, and do not make interpretations of the issues, simply recording data for later analysis by those trained in the art. The DFA technology, by converse, focuses primarily on intelligent real-time assessments of incoming circuit data of which current signatures predominate as that is where the majority of circuit abnormalities are noted, but certainly it also assesses voltage in its determinations.. DFA technology diagnoses line events via proprietary digital signal processing and reports actual interpreted findings only. The technology allows ‘high fidelity’ recordings showing minor signatures, that not being possible with a power quality device. DFA devices will record virtually all disturbances recorded by PQ devices but also will record issues that initially cause too little variation to be detected by PQ devices. The Thus, whilst appearing to be related devices, the principle of analysing and characterising waveforms is quite different.
No. DFA was conceived to work alongside protection systems but has a totally different focus and intent and nor does it offer trip functionality. Whilst sophisticated in their operation, modern protection relays still function primarily to clear present faults. Conversely, DFA reports assessed and qualified data, sometimes with probability functions attached.
The technology has not yet been tested on SWER circuits as they are not used in the USA. The designers believe the basic concepts are universal but that peculiarities of SWER circuits likely will require adaptation to detection algorithms. It is critical to note that the system design of the DFA system provides for the ability to update algorithms seamlessly, via Internet, as needed.
The DFA, unlike other proprietary fault management systems such as GFN (which actively stress the network past the normal point of failure to prove asset fitness), does not initiate faults or defects. It only reports what is actually determined to be happening with the installed network, and particularly what might be viewed as matters of actual or pending concern. The DFA merely monitors the system for the earliest signs of a developing electrical defect or fault and reports back to the utility in plain English. The defect or fault is typically on a natural glideslope to failure and left un-actioned (as with a circuit without DFA technology installed), will result in the eventual failure of the asset and system, possibly the loss of customer supplies, wildfire ignition or other hazardous situation. The DFA in no way affects the speed at which this defect or fault deteriorates, not does it prevent the defect from directly failing. The DFA assists the utility by either providing an early warning that there is an escalating defect, or providing valuable information to locate a system fault more quickly following failure. The DFA also identifies when defects or events are of a repetitive nature, allowing the utility to gauge whether the defect is escalating or stable.
DFA, similar to passive and injection Resonant Earthing systems detect the initial onset of fault currents. The principle of Resonant Earthing Systems (RES) however is that it is a reactive fault management system, operating after the fault has reached a level at which on-going normal circuit operation is not possible. In many cases, conventional protection systems are required to be de-sensitised to allow for the triggering and successful operation of RES systems prior to circuit trip / lockout. RES are also only effective on Phase to earth faults, with most Phase to Phase faults resulting in an immediate circuit trip / lockout.
DFA however operates at a much more sensitive level, detecting both phase to phase and earth faults significantly earlier than any of these other technologies. Although no single technology can be the panacea for all electrical failure events, it is the predictive ability of DFA which aligns so uniquely well with the reactive management capabilities of RES. In particular, for wild fire prone areas, a mix of both DFA and RES provides the optimal capability for the earliest detection of developing Phase to Phase and Phase to Earth electrical breakdown, whilst the RES provides security in managing those failures which develop at a rate which is too rapid to manage within the pre-failure window.
DFA devices, applied on a per-circuit basis at substation, continuously digitize waveforms from conventional CT’s and VT’s. Waveforms are recorded when anomalies are detected, even small anomalies that are ignored by conventional technologies. Advanced digital processing and patented analytical techniques, prepared from a library of over 1 million referenced issues recorded to date, are applied to each recorded waveform, with the intent of determining the power system event that caused the waveform anomaly. The techniques employed are biased so as to minimize false alarms. The substation DFA device then reports diagnosed events to a central master station, which then makes the information available to personnel, thus increasing their situational intelligence regarding the condition of the power system. The system architecture is inherently adaptable and upgradable as refinements are implemented.
Sampling rate is often asked about, sometimes in conjunction with the order of harmonics that can be resolved. The DFA sample rate is 256 points per cycle, which equates to 12,800 samples per second per channel on 50Hz systems, and is sufficient to capture the waveform data and characteristics of interest, although sample rate is not considered the most important aspect of the DFA’s data.
Also often asked is the number of bits of the DFA’s A/D converters. To answer this question properly, one must distinguish the A/D converter’s raw number of bits from its number of effective bits. An A/D converter can have a high raw bit count but, if its associated analogue circuitry is electrically noisy, a substantially smaller effective bit count, after the noise bits are considered and discarded.
Unfortunately most waveform recorders’ spec sheets provide only raw A/D bit counts and do not consider or reveal effective bits. Effective bits, also referred to as small-signal resolution, is necessary for detecting certain incipient failures, and DFA provides 18+ effective bits of resolution to make this possible. It should be noted that systems claiming to remove noise digitally, after conversion from analogue form to digital, may improve effective resolution for steady-state signals but cannot improve effective bits for transient signals, such as those important to detection of certain incipient faults and other transient conditions.
Results have been successfully recorded on line lengths of at least 200 km from the connection point to the line.
Each circuit will produce a certain level of normal and abnormal ‘disturbance data’, which varies immensely from circuit to circuit. Some can produce a dozen disturbances a month, whilst others can produce several hundred. This has no direct bearing on circuit performance as some disturbances are perfectly normal operational occurrences (switching, capacitors, motor starts, etc.). In times of storms, these numbers of disturbances can increase to several thousand over a matter of days, especially if there are instances of vegetation being blown intermittently into circuits. The DFA can typically store an average of 4-6 weeks of normal data, which over a storm event can drop to a matter of days. Whilst the DFA is connected data is transmitted and then overwritten. In the event of a communications failure, data is likewise overwritten oldest to newest first. No situations have yet been encountered whereby the comms has been down for long enough to present a loss of recorded event data.
The DFA technology will typically report findings quickly in a simply-read code of characterised issues, along with associated timings. Reports are simply-read and decoded to allow a clear understanding of the issue(s) immediately. Through the decoding process and the use of the network’s own line modeling software one can determine the likely site of many reported events. If one so wishes to view it, associated waveform data is also saved with abnormal events and can be retrieved, although it is important to comment that this data generally is NOT required for a normal assessment or response to a reported event.
The DFA does not provide specific distance to fault, but for some events, does provide system event parameters such as recloser timings, magnitude, phase/ground identification, kVa and load information, as well as probable equipment details which can be used to determine the most likely location of an event on the circuit. It is also planned that an impedance to fault calculation will be included within the DFA’s capabilities within the near future.
Within an electricity system, there are no such things as a ‘false positive or negative’. There are only normal operational conditions and abnormal operational conditions which develop in amplitude and intensity at differing rates over differing periods of time. The speed of which these events develop from first indications to the point at which the circuit can no longer support normal operations (circuit protection trip event or fault) is dependent on loading, weather, mechanical and other local factors).
The DFA was designed at the outset not to report ‘false positives’…i.e. information suggesting there is an issue of concern when in fact there was no such issue occurring on the circuit. It has achieved this outcome in its many years of field-proven deployment and has done so by way of the rigour of its algorithm and signal processing technology based on these also being designed from accumulated examples of actual real-world events. In order to report an event the DFA must see a signal above a minimum level of activity and this will vary depending on several factors, but suffice it to say that its design and field experience to date has determined that below such levels of determined/reported activities, the events have not been found to have been significant. This also begs the question of the DFA’s history at missing events/information that were significant. This is a circular argument as one never would know what one did not know but the reality is that no reports have yet been made that the DFA did not see something that was patently occurring with demonstrable electrical signals and which had been determined by other means to have been the case. One final point has to be made is that the sensitivity of the DFA is typically in the 1-2 amp area of adverse modulation on circuits which can be carrying hundreds of amps of load current (which of course precludes any claims of the DFA being a partial discharge monitor or the like) but the warnings of issues, when seen, have been found to be suitably timely.
As part of the offered support for the DFA-Plus Devices, a consultant, skilled in the power distribution industry asset management field, will be selected from the LORD Consulting team and allocated to a given client by way of a formal assignment and introduction. Fundamentally, the consultant is intended to deliver the outcome of an effective implementation of the technology, such as to ensure it stays relevant to the client’s business and is expanded progressively in its implementation as a direct result.
Lord Consulting Services include:
Liaise with the LORD and PSLLC product support team to address any more basic matters that might be handed to them, such as installation, commissioning, first line support, and training. The interface will also assess improvements to present levels of service.
LORD Consulting and PSLLC, offer as part of the purchase price a uniquely-conceived package of support to ensure the technology continues to remain a viable and relevant asset management tool. This support includes general on-going monitoring of the unit remotely with comment passed back promptly on pertinent issues being encountered, liaison across the operational team to the engineering team to the asset management team as to outcomes and contribution of the technology, regular generic updates as to interesting results observed from various clients, and a review of the continued contribution being made by the technology.
Importantly, whilst the DFA itself is a continuous monitor of circuit events in near real time, Lord Consulting/PSLLC does not provide the above additional contributions via a 24hr/365 system monitoring and operational alert service.
Customers may wish to purchase additional ad-hoc support through the DFA Analysis Service on a case by case basis. The DFA Analysis Service is a fee-based service under which Lord Consulting/PSLLC assist the Customer in analysing and understanding specific DFA Data and related Circuit events and doing so more fully than provided by the propriety, automated DFA Technology software alone.
Typically not, but the DFA offers a range of capabilities and complexities of data presentation which the customer can choose to access and interact with. The data is simply interpreted by operational teams with minimal training.it is the express policy of LORD and PSLLC that customers be trained and assisted to a level of understanding and utilization of the device as befits their expertise and interest. Optimal contribution from the DFA technology will be enjoyed by customers who make good effort to understand for themselves how to assess and interpret the contributions from the DFA.
Reports of abnormal events are displayed on a dedicated web page, which can be viewed through a secure login by a System Controller or Engineering staff. User-configurable emailed reports may also be chosen by the customer.
No. Indeed, not having to do such a thing was one of the key design parameters from the outset. The line to which it is connected can be configured or reconfigured at will with no impact on the outcomes. One can also elect to move the DFA to different circuits at will and they will work immediately they have been given the circuit name and CT/VT details, a very simple and quick process if the use of relay test blocks for connection to CT and VT is permitted.
The DFA operates as a single-ended device with very good results and very acceptable accuracy of site identification being possible. That said, customers will typically collate DFA inputs with other available data inputs from their system, such as SCADA records, customer feedback/inputs, and AMR data
One unit is required per circuit, connecting to the CT’s and VT’s in place for the line. The unit is rack mounted and purposefully powered from battery-backed 12 volts DC, typically obtained from station batteries. A high bandwidth continuously-available web connection is required.
None, apart from connection to a DC supply, connection to broadband and connection to the CT’s and VT’s, DFA does not require any specific setup. Network configuration and construction has no bearing on the determination/anticipation of faults. The DFA does not require any specific time to ‘learn’ a system, although the first month following commissioning is usually used to determine the normal operating parameters of the circuit against the nominal events that are identified. This facilitates the optimization of the DFA for the system.
No. Standard CT’s and VT’s that are currently used for the circuit protection are fine; there are no other special installation requirements. The units are designed not provide an excessive burden on these CT’s and VT’s for this very purpose. Indeed, not having to install special such equipment was one of the key design parameters from the outset. Ratio details are entered but the unit performs with a wide range of normally-used such transformers.
A ‘Master Station’ server-class PC is employed in the architecture of an installation and typically in the currently-deployed installations, the Master Station resides in the USA as a ‘cloud-based’ server. The Master Station is responsible for managing the utility company’s entire fleet of DFA devices, including collection of data, aggregation of information from multiple circuits and dissemination of reports to utility personnel. It contains both software for communicating to circuit devices in substations, as well as all website-related software, and SMS messaging functionality. For large utility companies, with large circuit counts, the “Master Station” may be split across multiple physical computers (e.g. one web server, combined with a DB server, combined with a communication server, etc.).
Each substation-based circuit device continuously connects to the central Master Station via broadband Internet. Should the data line be lost temporarily, the DFA unit has a generous buffering capability to ensure data collected during the communication downtime is not lost.
12 – 60VDC, battery-backed, typically derived from station batteries.
The DFA Master Station (whether it be a cloud-based or stand-alone server) performs a variety of functions, including the following:
4. It retains DFA backup data.
Importantly the master Station does not contribute data analysis functions, that taking place entirely in the field-based DFA devices themselves
This question arises from the observation that DFA and other devices both take their inputs from CTs and VTs. That is where the commonality ends, however, as non-DFA devices do not monitor or record waveform data with the sensitivity or fidelity that the DFA employs. Further, to bring data streams of the sampling frequency and noise-free resolution needed by the DFA to a remote assessment point is not practicable, cost-effective, or sensible. For further detail, the reader is urged to review the companion discussion question, “How does the DFA technology differ from other industry technologies?”
There is no need to poll the unit manually for normal reporting and alerting to take place, with the Master Station handling that function. Events are communicated to a pre-set list of names via SMS or email. Data may be accessed at any time via the web should the user wish to interrogate the unit. Waveforms downloaded are brought in low resolution firstly and then in high resolution if sought.
The DFA is not intended to communicate via protocols such as DNP3, as these are unsuited to passing the types and volume of data necessary, with encrypted communications over TCP/IP being more suitable. The DFA Master Station maintains a relational database that can be integrated into enterprise-level systems such as outage management systems.
The makers prefer to have remote web access to data from the system but it is not essential. They offer associated support to users and it has been a popular service. Such support is included in the unit price of the DFA device.
Yes. The manufacturers include this as part of the standard support, if granted web access to do so.
Initial implementation will be followed by a training and orientation service primarily delivered by LORD Consulting with contribution also from Power Solutions LLC USA. It will include scenario modelling and training on how to turn the information provided into efficient responses on the network. It is expected that those trained will include the field operations team through to the senior engineering team. Over time, it is expected that the utility itself would develop their own experience and ability supported by Lord Consulting to monitor and interrogate the DFA data at an increasing level. A vital training contribution is via User Groups and these are being established in each country of deployment.
As the unit will uniquely inform of issues and in many cases well ahead of any other corroborating data from conventional technology or customer complaints or the like, it will facilitate a greatly enhanced level of operational response. Given the increased level of event detail supplied by the DFA, this is also the case even if an event occurs that may not have been foreseeable (such as a storm-induced issue). In addition, experience to date has shown responses often can be made in a more timely and cost-effective manner (ahead of an actual failure to follow), in daylight hours, and in a much safer manner. The improvement in line failure and outage statistics as a result of the technology can be dramatic, as will be customer and stakeholder relations.
There are several main factors determining the initial uptake of DFA units. Firstly, there is a level of operationalising effort that is required and that is independent of DFA numbers. Second, there is a clear need to have sufficient installed base of DFA units to ensure an adequate flow of data from them in a sensible time period to allow their performance to be tested and assessed. Thirdly, when customers also wish to enhance the initial implementation with a special project site installation (e.g.: to gain experience on SWER circuits) enough units also need to be allocated to the project sites as well as the ‘mainstream’ ones to ensure a good assessment of the data flow. Field experience in the USA over many years of installations suggest that the initial installed base would be in the area of at least 6-10 pieces, with more optimal assessments being when 5-10% of the circuits owned by a network are so monitored.
LORD Consulting will be engaged by the local suppliers LORD Power Equipment) in NZ, Australia, and the UK, to liaise with the asset management team to select the installation sites, prepare the installation details at each site, arrange any necessary training of staff and change management required. Installation would be intended to be done by the distribution company or its preferred contractor.
LORD Consulting and PSLLC, offer as part of the purchase price a uniquely-conceived package of support to ensure the technology continues to remain a viable and relevant asset management tool. This support includes general on-going monitoring of the unit remotely with comment passed back promptly on the issues being encountered, liaison across the operational team to the engineering team to the asset management team as to outcomes and contribution of the technology, regular generic updates as to interesting results observed from various clients, and a review of the continued contribution being made by the technology. It is important to note that this service is not intended as an inclusive 24hr/365 system performance monitoring service.
Lord Consulting would be happy to supply the names of referee companies for you to contact if this is desired.
What Network configurations have been used by other Utilities / Master Server in the US ie; IPsec Tunnel with pre-shared key / certificate / AES256 encryption or Nat Table at the firewall?
Please refer to sections 8 (DFA Cyber security and Software Maintenance) and 9 (DFA Data Backup and Retention) of the DFA Technology System Manual. We are unable, by means of confidentiality to provide specific client details of security protocols.
Data volume varies with level of circuit activity. In a very active month (e.g., a month with multiple storms or a month with a repetitive, low-amplitude, incipient condition) data volume could be several times as much as it is in a “quiet” month. We generally recommend 10GB/month/device. In the USA, certain utility companies are able to “pool” their data volume, so that a particularly active month on one circuit does not cause an overrun of that circuit’s monthly allotment while the other circuits use only a small fraction of their allotments. We do not recommend sharing a cellular modem between multiple DFA devices, but we do recommend that the utility explore options, with its service provider, about pooling data allotments across multiple cellular modems. It is especially important to start with a relatively generous allotment on three-wire, 50 Hz circuits, because, as has been discussed previously, it is recognized that software adaptations will be necessary for recognition of certain types of circuit events. Design, implementation, and testing of software adaptations, particularly for repetitive, low-amplitude, incipient conditions, fundamentally require sufficient data, from operating circuits, during such conditions. The approach to collect this data, while minimizing the probability of events important for enabling the adaptations, is to trigger very sensitively, which in turn means that the amount of data collected and transmitted during this phase will be higher than it might be during long-term, normal operations. Because it is not possible to predict the level of circuit activity, we recommend the 10GB figure listed above but cannot guarantee that it will not ever be violated.
Are you able to advise/supply security specific information of previous implementations within other utilities?
The basic requirement is to provide Internet service, to each DFA device, that allows the device to connect to and maintain a connection with the DFA Master Station. Utilities have used a variety of means to do this, including fiber, DSL, and cellular modems. Lord Consulting/PSLLC can speak only generally to various implementations, and for confidentiality, cannot provide details of client specific security related implementation questions.
Is there a way to host a master server (central data logger) within a Utilities network, where all DFA’s can communicate to the one central point. From the master server, could we establish a connection to the hosted master environment to transmit data (via a IPSEC tunnel)?
Several utilities use DFA route connections from DFA devices from substations to a central location (e.g. Utility headquarters) through IPSEC tunnels, then allow the data to traverse the internet to PSLLC's server. Lord Consulting/PSLLC again notes that all traffic between the DFA device and master station is encrypted using TLS channels. If a client requires to further encapsulate that traffic in a single IPSEC tunnel (or similar VPN technology, such as OpenVPN) in transit to PSLLC's server, it would be something we could discuss. The preference however is that each DFA device connects to the DFA Master Station directly, using an encrypted connection with no intermediaries.
Is it possible to implement IPSEC tunnels from each substation to the master? If IPSEC tunnels are not an option, are you able to advise what methods we could implement to encrypt the data while in transit?
There are a variety of reasons we would prefer not to implement this particular topology, and would prefer the one proposed in the above FAQ. Lord Consulting/PSLLC would be open to implementing a similar VPN technology (i.e. OpenVPN) between devices and master station.
Is the data able to be compressed before transmission, reducing the amount of data transmitted each day/month?
Data files recorded by the DFA are recorded in industry-standard PQDif format, with compression enabled in the files. Additional compression would yield little benefit and is not supported by the DFA device-to-master communications protocol. The DFA Master Station web interface provides means to access all user data; the utility does not need to acquire any special software for this purpose.
Do you require two way communications to the DFA appliances or can we configure an outbound rule from our own firewall?
Each DFA device establishes and maintains a connection to the DFA Master Station. That connection then supports encrypted, bidirectional data flow between the device and the Master. The Master does not establish connections inbound to the substation-based DFA device. Therefore there is no requirement for the substation firewall to have any inbound ports open. Also please refer to General Response above.
How often are firmware/software updates are available/applied to the DFA appliances? Does the DFA query the master server or do you push update to all appliances?
The DFA Master Station pushes updated software to the fleet of DFA Devices. This is done on an as-needed basis, averaging approximately once per month.
Can you advise if our data is hosted within New Zealand, Australia, United Kingdom, or outside of our territorial borders?
The DFA Master Station is located in the United States.
What security measures are in place to secure clients data, from any network/system security breaches?
Please refer to sections 8 (DFA Cyber security and Software Maintenance) and 9 (DFA Data Backup and Retention) of the DFA Technology System Manual.
Is data encrypted while stored within your servers (including backups) and what is your retention of data?
All data is fully encrypted in transmission and storage. Please refer to sections 8 (DFA Cyber security and Software Maintenance) and 9 (DFA Data Backup and Retention) of the DFA Technology System Manual.
The data collected by the DFA would remain the property of the utility. The Utility in turn consent to grant Lord Consulting and PSLLC (DFA Manufacturer) a free and exclusive right to use this data for delivery of specific services. i.e
The scope of customer consent includes Lord Consulting/PSLLC collecting customer DFA Data, analysing it, and using it today and in the future for product improvements (for-profit commercialization) and industry research and publications, and, upon customer request that Lord Consulting provide DFA Analysis Service, use of customer DFA Data for the purposing of enabling us to perform such services.
If you neither use the DFA Master Station Service nor request that Lord Consulting/PSLLC review customer DFA Data, then Lord Consulting do not collect customer DFA Data; however, if you use our DFA Master Station Service or request our DFA Analysis Service, then Lord Consulting collect customer DFA Data. Data includes Electrical current and voltage waveform data, sampled by DFA Devices, and reports generated by Power Solutions proprietary software acting on that waveform data.
Lord Consulting may use customer DFA Data for the purpose of developing algorithms, improving our commercial products and, upon request by you, to assist you with DFA Analysis Service. Additionally, customer DFA Data will be included with similar DFA Data collected from other Customers and may be shared with the Texas A&M Experiment Station (TEES) and their affiliates for their research projects. These research projects may, or may not, be disclosed anonymously in industry publications (identifiable data would only be disclosed publically with the consent of the utility concerned).
Lord Consulting do not monitor or review customer data on a real-time, daily, weekly, monthly, or annual basis in order to determine if customer Circuits are defective, down, or otherwise experiencing a dangerous condition or other problem. Lord Consulting are not a “home or business security” service provider that monitors customer home or business on a 24x7 basis or contacts you if the hardware and or software installed in customer home or business signals a problem. You are responsible for reviewing customer DFA Data, at intervals that customer experience deems appropriate, to determine whether customer Circuits are experiencing a problem. If you contact us regarding a specific issue involving customer Circuits, Lord Consulting may review customer DFA Data and assist you in interpreting that DFA Data related to customer Circuits. In the course of reviewing customer DFA Data for the purpose of improving our products, in the event that Lord Consulting discover an indication of a possible Circuit event or condition that Lord Consulting believe may be of interest to you, Lord Consulting may, at our discretion, initiate contact with you regarding that event or condition, but Lord Consulting have no responsibility to do so, and doing so in one instance creates no obligation or expectation that Lord Consulting would do so for future events.
If a client chose to opt out or terminate a contract a contract at some stage in the future, what happens to the data. Is it Deleted, Archived or Supplied to the client?
Please refer to sections 8 (DFA Cyber security and Software Maintenance) and 9 (DFA Data Backup and Retention) of the DFA Technology System Manual.
Lord Consulting/PSLLC may publish customer lists, to include the name of your company and the approximate number of DFA Devices and related services you have purchased or are contemplating purchasing, which will be in the nature of a customer list, press release and or marketing material. In addition Lord Consulting/PSLLC may publish research papers, reports or publications which include descriptions, summaries, and analyses that use DFA Data from customer Circuits. In doing so, the name of your company and your employees shall not be disclosed in conjunction with specific, traceable examples of DFA Data. Lord Consulting/PSLLC and its affiliates do not otherwise disclose the name of your company in its reports, except with your permission or in publications made jointly with you or your employees.
Distribution Fault Anticipation technology.
A hardware and software system for the practice of DFA Technology and consisting of a DFA Master Station and a fleet of one or more DFA Devices.
DFA Master Station Hardware, loaded with DFA Master Station Software and acting as a fundamental component of the DFA Technology System. The Master Station is currently a cloud-based device residing in the USA, which provides the secure conduit and main data repository between the DFA and the customer.
Proprietary, DFA Technology System-specific software, provided by PSLLC, necessary for the DFA Master Station to perform its intended purpose, and not including operating system software or any other third-party software.
An appropriately specified computer or system of computers, not proprietary to PSLLC, on which DFA Master Station Software is installed and used. DFA Master Station Hardware may consist of a single computer or of multiple computers configured to operate as a functional unit.
A fee-based service that provides the functionality of a DFA Master Station.
A specific device, of proprietary design, that constitutes a fundamental component of the DFA Technology System.
Proprietary, DFA Technology System-specific software, provided by PSLLC, embedded in and running on DFA Device Hardware. DFA Device Software is available only as an integral component of DFA Devices, not as standalone software.
Hardware of proprietary design, to provide the sensing, computing, communications, and other requirements for running DFA Device Software; does not include power supplies, wiring, communications equipment, or other apparatus, except as embedded in and integral to the DFA Device Hardware itself.
A function of the DFA Technology System, whereby a DFA Master Station provides oversight and management functions for a fleet of DFA Devices.
A three-phase electrical circuit, operating at distribution voltage (i.e., from 1 kV to 35 kV), for conducting electricity from a distribution substation to electric loads; also known as a Circuit.
An electric power distribution company or an entity performing power delivery functions typically ascribed to an electric power distribution company.
Electrical current and voltage waveform data, sampled by DFA Devices, and reports generated by PSLLC proprietary software acting on that waveform data.
An end user of the DFA Technology System; typically, a Distribution Company; excludes agents and resellers.
Service provided by PSLLC, upon request by Customer.
Power Solutions LLC, a Texas Limited Liability Company and supplier of DFA technology.
Does Lord/PSLLC personnel who access the DFA data have individual users ID’s and passwords and is this login activity logged?
Lord Consulting and PSLLC personnel have individual user IDs. All logins are logged. Upon request by a Customer, PSLLC can make available logs related to Customer’s data, for a nominal period of time (e.g., one week).
PSLLC performs internal penetration testing on its networks. Upon request by Customer, PSLLC can supply a list of vulnerabilities found and remediation steps taken.
PSLLC does not automatically notify each Customer of changes to servers, including use of collocated or cloud resources, but generally will respond to Customer’s request for information about current configuration.
Please detail how data segregation is tested and enforced such that each customer can only access their own data on the Master Station.
Access to DFA Data is determined by each user’s login credentials. Customer and Lord/PSLLC login IDs have access to Customer’s DFA Data.
DFA Master Station Service is not to be deemed to be critical to operations, and Power Solutions does not represent that DFA Master Station Service will have 100% availability.
Each DFA Device contains an internal firewall which is configured to drop all connection attempts. The DFA Device’s internal firewall is not configured to log such attempts. Customer may choose to configure its own firewall in front of the DFA Device to provide additional security and monitoring.
PSLLC patches the operating system software of the DFA Master Station Service, generally within a week of patches being made available the operating system vendor. PSLLC monitors the National Vulnerability Database and MITRE's CVE database to determine the criticality of individual vulnerabilities. PSLLC does not generally notify Customer of patching activities but can make a reasonable level of information available to Customer upon specific request.
Is the high bandwidth continuously-available web connection that is required deployed by Lord Consulting/PSLLC or the Utility and how is it secured?
The connection between each DFA Device and the DFA Master Station is via a high bandwidth web connection which is supplied by the utility. This could be either via the substation communications or a standalone comms connection. Lord Consulting can supply high end Cell modems suitable for interface with the DFA Ethernet port to the Internet as part of the supply contract. The supplied price was for hardware only and excludes installation and the on-going communications charges/plan. The utility is fully responsible for provision and maintenance of the network connection between DFA Devices and the DFA Master Station.
Each DFA Device has a factory-assigned GUID. The Master Station maintains a white list of these GUIDs. Each DFA Device establishes and maintains a connection to the Master Station. Bidirectional data transfers use that connection. The Master Station does not initiate a connection to the DFA Devices.
DFA communications use SSL.